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General Policies-
Your order will be received within 7-10 days from the time your order is placed.
Call for freight charges and other shipping details.
We also ship UPS and our trucks.
Shipping Policies
We offer the following shipping methods and delivery times:
Standard: UPS Ground or Truck
Shipping Charges
Shipping charges range from Free to 10% of the item price (depending on the item). Please click the order button to see the exact shipping charges per item.
**FOR SHIPPING OUTSIDE THE UNITED STATES, OR SHIPPING TO HAWAII, PUERTO RICO, ALASKA PLEASE CALL FOR DETAILS (OUR SHIPPING PROMOTIONS DO NOT APPLY TO THESE LOCATIONS)**
Taxes
We collect state sales tax when the shipping address is in one of the following states:
Please note that we accept American Express, Discover, Mastercard, Visa.
Return Policies
We guarantee our items will arrive to you in good working order. We professionally pack all of our items and ship everything fully insured. If an item arrives to you damaged we will replace that item or the damage part at no additional charge. If you receive something damaged please call us so we can replace the part or the item if necessary. If you decide you want to return an item for any reason please call us to get the authorization to do so. The return process must be initiated 30 days from the day of receipt of the order. Once given the return authorization you will be required to pack the item in the original packing and send back fully insured and with a tracking#. All returns are subject to a 25% restocking fee. The refund will be given for the item itself not the shipping charges incurred. Please note you will be responsible for the condition of the item upon its return, if the item arrives back to us damaged you will need to file a damage claim with the carrier you shipped the item with. Refunds will only be given for items returned in good order and complete. Please also note as mentioned above if an item arrives damaged we will send the replacement parts at no charge- if you decide you don't want the replacement parts and want to return instead- a 25% restocking fee will still apply. Please note, due to the fact that many of the items offered on our website feature hand applied or organic finishes and a variety of other factors like computer screen settings, etc - colors and finishes may vary. The aforementioned return policy will still apply for a return for these reasons.
Custom Orders
Custom orders are defined as orders for items that are made to a customer's specification. All custom orders are needed to be taken by phone and confirmed by fax or email. Delivery time for a custom order can range from 12-14 weeks. Please note there are no returns on custom orders. Also note a custom order, once confirmed can not be cancelled at any time.
Misprints
We make every
effort to make sure everything on our site is 100% accurate and mistakes will be
fixed when found. We reserve the right to correct any errors, inaccuracies or
omissions including after an order has been submitted and whether or not the
order has been confirmed.
Assembly
Please note some items may require assembly.
Cancellations
All cancellations must be done in writing by email or fax. A cancellation number must be issued in order to confirm a cancellation has been done. Please note an order must be cancelled prior to shipment, once an order has shipped it can not be cancelled.
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